Frequently Asked Questions
Everything you need to know about our authentic Wisconsin flavors.
How do you ensure cheese stays fresh during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperature. During warmer months, we may adjust shipping schedules to ensure your cheese and sausage arrive in perfect condition.
Do you offer international shipping?
Currently, we only ship within the United States due to the perishable nature of our dairy and meat products and varying international customs regulations.
How should I store my cheese and sausage after delivery?
All cheese should be refrigerated immediately upon arrival. Summer sausages can typically be stored in a cool, dry place until opened, but we recommend refrigeration for all products to maintain maximum flavor and shelf life.
Are your products gluten-free?
Most of our natural cheeses are naturally gluten-free. However, some specialty sausages or flavored spreads may contain additives. Please check the specific ingredient list on each product page for allergen information.
Can I customize a gift basket?
Yes! We offer several pre-curated gift boxes, but you can also contact our customer service team to create a custom assortment of Wisconsin favorites for corporate gifts or special occasions.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or if there is an error, please contact us within 48 hours for a replacement or refund.